Diablo 4: Known bugs, launch issues, and how to fix them (2023)

Diablo 4: Known bugs, launch issues, and how to fix them (1)

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After what feels like an eternity of waiting, players can finally jump into the full Diablo 4 experience with the game's launch. Now that the servers are live for everyone, you can jump in now and begin your action-packed journey through Sanctuary.

As tons of players flood into Blizzard's latest dungeon crawler, though, a variety of bugs and launch issues have been reported and documented by both fans and Blizzard itself. We've recorded all of these in this article to give you an idea of what you should keep an eye out for while playing, and have also included all available information about every known fix and workarounds. Note that we'll keep this article updated with the latest information frequently, so check back often.

Diablo 4: Top bugs, issues, and error codes

Diablo 4: Known bugs, launch issues, and how to fix them (2)

Diablo 4 guides

Diablo 4: Known bugs, launch issues, and how to fix them (3)

-Diablo 4 review
Diablo 4: Best classes to play
Diablo 4: Best builds for each class
How to get Diablo 4 preorder bonuses
Diablo 4 starter guide

(Video) How To Fix Stuck on Loading, Crashing & Not Launching Issues in Diablo 4

With Diablo 4's global rollout now in full swing, many players have begun reporting numerous bugs and launch issues that are disrupting their gameplay. As such, we're documenting these problematic situations below.

If and when additional problems and potential workarounds are reported, we'll keep this section updated with the latest details. You can also reach out to us if you discover a bug that has not been reported on this list. With any luck, Blizzard will be working hard to release patches that fix these bugs in the near future so we don't find ourselves encountering them anymore.

Diablo 4 'Queued for Game Start Game Pending'

If players are suddenly disconnected from Diablo 4 and see the "Queued for Game - Start Game Pending" message, it might mean that the servers are down for one reason or another. Recently, the problem has been linked to issues with Blizzard's authentication servers.

Alternatively, it could also mean that there's a new update available for the game, in which case you can fix the problem by closing the game, installing the update, and launching it after it finishes.

Diablo 4 'Unable to find a valid license' 315306 error

Many players, particularly those on PlayStation, have reported seeing an "Unable to find a valid license" message along with the error code 315306 when trying to log into the game. There's currently no workaround for this, although Blizzard is aware of the issue and is actively working to resolve it.

Stuck at 'Logging into Diablo IV' screen

Many players are reporting that they're stuck at the "Logging into Diablo IV" screen that appears after getting through Diablo 4's queue. Unfortunately, there's no known fix at this time, so you may need to simply restart the game and go through the queue again.

Diablo 4 stuck in '1 minute left' queue

Some players have reported that if you're stuck in the "1 minute left" Diablo 4 queue for an extended period of time, you may be able to fix the problem by closing the game, fully restarting Battle.net, and then relaunching the game. Though this may reset your queue position, queue times don't seem too long at the moment, and you should be able to load in properly once you've waited a few more minutes.

No Diablo 4 Start button in Battle.net

If Blizzard's Battle.net PC client doesn't display a Start button for you to select, or the button is greyed out, you may be able to force the game to open by creating a new shortcut on your desktop and launching it after you put this string of text in its target field:

"C:\Program Files (x86)\Diablo IV\Diablo IV.exe" -launch

If you have the game installed somewhere other than the default location, make the shortcut lead to that location instead.

Diablo 4 'Game Servers Are Not Available' error

You might see this message due to the stress that Diablo 4's servers are currently under. It indicates that your game client is unable to connect to the servers. Simply trying to get into the game again might fix this. If this error persists, try restarting your game.

Diablo 4 'Your Account is Currently Locked' error

This error message has alarmed many players trying to get into Diablo 4, as it seems like the type of message you'd see if your account was banned. Don't worry, though, because this is simply a server-related error. If you see this error pop up, you'll need to wait a few minutes before trying to play again. If you try to queue into the game right away after seeing this message, it will continue to appear.

(Video) How To Fix Diablo 4 Crashing On PC | Diablo IV Not Launching/Freezing/Errors

Diablo 4 'Unable to Find Valid Licence Fix' error

This error is displayed to players that tried to play Diablo 4 before its servers were up and running. If you're still seeing it now that the game is live, try restarting the game. If the issue persists, you may need to uninstall and reinstall the Diablo 4.

Diablo 4 'Stuck on Authentication Pending'

If you see this message while in the Diablo 4 queue, don't back out of it! It simply means that the servers are having a little trouble. It doesn't seem like your position in the queue is lost when this message appears, so simply be patient and this message should go away after a bit of time.

Diablo 4 stuck at character creation

A glitch may occur that prevents you from advancing past Diablo 4's character creation screen. If this happens, close and relaunch the game and it should fix the problem.

Diablo 4 error code 34202

Xbox players may see this error code when trying to log into the game. Blizzard says it's indicative of an outdated version of the game, so try closing it and checking for updates. If there are none, it's unfortunately an issue on Blizzard's end that you can't do anything about.

Diablo 4 error code 300202, 300008, or 316719

Players may see one of these error codes after they finish making their character and attempt to load into Diablo 4. As far as we can tell, this error code simply indicates that the servers are overwhelmed and that you should keep trying to get into the game. Select the "Accept" button and then keep selecting "Start Game" until you're successfully able to play.

Diablo 4 error code 316719

This error boots you to the main menu, and seems to occur whenever you level your character up. Unfortunately there's no current workaround for this issue, but we expect that it won't happen frequently once Blizzard is able to alleviate the strain on Diablo 4's servers.

Diablo 4: Other known bugs and launch issues

Diablo 4: Known bugs, launch issues, and how to fix them (4)

These are some other known bugs and launch issues that players are experiencing with the Early Access launch of Diablo 4, and that Blizzard is officially tracking. Note that most of these issues are affecting both the PC and console versions of the game, though some of them may be specific to certain platforms.

If and when we become aware of additional major issues or workarounds, we'll update this article and document additional info here.

  • Player progression can be blocked in the Lost Archives Dungeon if the player attempts to interact with the mechanical boxes prior to killing both Demonic Vanguard enemies.
    • Workaround: Players should make sure to kill the Demonic Vanguard enemies first in the dungeon prior to interacting with the boxes.
  • Animus Carriers that die to dungeon traps do not drop animus which will result in certain dungeons being blocked from progression. Affected dungeons include Hallowed Osuary, Dead Man’s Dredge and Anicas Claim.
  • Players that change Speech Locale in the initial prologue of the game must wait for the entire package to finish downloading before they can proceed.
  • While using a controller, the Sorcerer’s basic ability cannot destroy destructibles. This will only affect the player until they level up and earn their first ability.
  • Ravens ability on the Druid will cause passive ravens to stop spawning if the player town portals back to town.
    • Workaround: Avoid using Town Portals while using Ravens.
  • Poison Creeper ability on the Druid will no longer attack after town portaling back to town.
  • The damage portion of the Druid’s ‘Perfect Storm’ key stone passive does not function properly.
  • Rabies ability on the Druid does not consistently trigger against larger enemies.
  • Druid and Necromancer can at times look brighter than intended on the inventory screen while daylight in-game.

Diablo 4 is out now and is available on Xbox Series X|S, Xbox One consoles, Windows PC, PS5, and PS4. It's one of thebest Xbox gamesfor fans of dungeon crawlers and hack-and-slash combat, and we've been having an absolute blast with it.

Diablo 4: Known bugs, launch issues, and how to fix them (5)

Diablo 4: Ultimate Edition

(Video) Fix Diablo 4 Crashing By Changing 1 Setting

The Ultimate Sacrifice from your wallet to our Blessed Mother, the Ultimate Edition of Diablo 4 comes with a bunch of cosmetics, the Premium Battle Pass and 20 tier skips for you to enjoy.

Buy on: Xbox|PC (Battle.net)

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Diablo 4: Known bugs, launch issues, and how to fix them (6)

Brendan Lowry

(Video) How to Fix Run Out of Memory Error in Diablo 4 | Diablo 4 Memory Leak Error Fixed

Brendan Lowry is a Windows Central writer and Oakland University graduate with a burning passion for video games, of which he's been an avid fan since childhood. You'll find him doing reviews, editorials, and general coverage on everything Xbox and PC. Follow him on Twitter.

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    What graphics card do you need for Diablo 4? ›

    Blizzard recommends either an RTX 3080 GPU or a graphics card from the next-generation RTX 40 Series. These are both very recent cards and can be very expensive.

    How do I fix Diablo 4 from crashing? ›

    To deal with the crashing error in the latest Diablo title, there are a few things that you can do.
    1. 1) Re-install the game.
    2. 2) Checking for file integrity.
    3. 3) Check server stability.
    4. 4) Check system requirements.
    5. Diablo 4 minimum requirements (1080p native resolution/720p render resolution, Low graphics settings, 30fps)
    3 days ago

    How much RAM does Diablo 4 need? ›

    Diablo 4 system requirements
    CPUIntel Core i5 2500K AMD FX 8350Intel Core i5 4760K AMD Ryzen 3 1300X
    GPUNvidia GeForce GTX 660 AMD Radeon R9 280Nvidia GeForce GTX 970 AMD Radeon RX 470
    Storage90GB SSD90GB SSD
    1 more row
    3 days ago

    Why won't the Diablo launch? ›

    Common Problems

    To fix any incompatibilities causing this problem, try the following steps: Update your drivers to resolve any compatibility issues. Reset your in-game options to resolve crashing and performance problems. Configure your security software's exception list to allow Blizzard applications to run.

    How do I update my graphics driver? ›

    Open the Windows menu and type the phrase device manager. Open the Device Manager from the results. Click Display adapters in the drop-down menu, right-click on your GPU, and select Properties. Navigate to the Driver tab and click Update Driver.

    Is Diablo 4 graphics intensive? ›

    The world of PC gaming is abuzz with news about Diablo 4, Blizzard's latest and most graphically-intense delve into its beloved dungeon crawler series.

    Why does my game crash when I try to load it? ›

    If the game isn't compatible with the system, then it is bound to crash. Graphics Card or Power source issues also cause a game to crash. If the game is consuming more power than available, then eventually it will close on its own. The game has a very high CPU usage that is leading to the game crash.

    Why is my game crashing so much? ›

    Games run on your PC primarily with graphics capabilities besides CPU and RAM. This means the GPU decides how smoothly a game can run on the PC. If the graphics card driver is outdated or corrupted, PC games crashing could happen unexpectedly. Therefore, it is necessary to update your graphics card driver.

    How do I find out why my game keeps crashing? ›

    Why Does Your Favorite Game Keep Crashing?
    • Your computer's spec is too low.
    • You overclocked too high.
    • The game's settings are wrong.
    • Your graphic card requires too much power.
    • You need to upgrade your operating system.
    • You need to upgrade device drivers.
    • Your network isn't fast enough.

    Does Diablo 4 need a SSD? ›

    Diablo IV system requirements and PC performance

    Diablo IV will still function if you whack it on a hard drive, but expect lengthy load times, as it can take a while to get into the game even on a PCIe 4.0 NVMe SSD.

    What CPU do you need for Diablo 4? ›

    At the very minimum, you'll want to have either an NVIDIA GeForce GTX 660 or AMD Radeon R9 280 for your GPU as well as either an Intel Core i5-2500L or AMD FX-8100 as your CPU. Diablo 4 players also need 64-bit Windows 10 and at least 8 GB of memory to play the game.

    How many hours of gameplay is Diablo 4? ›

    The main campaign in Diablo 4 is roughly 35 hours long, which was confirmed by the game's director Joe Shely and General Manager Rod Fergusson in an interview with GameSpot. It is important to note that the 35-hour length is exclusively for the campaign content, which is just one aspect of the gameplay in Diablo 4.

    Why won't Diablo 4 launch? ›

    Corrupted game files: The first reason why Diablo 4 may not run on your Windows 10 or 11 PC is the corrupted game files. Problematic drivers: Outdated or buggy drivers, particularly the GPU driver, can create this problem as well.

    What is error code 397000 on Diablo 4? ›

    Diablo 4's Code 397000 error is typically caused by incompatible updates or outdated graphics card drivers. Running Diablo 4 as an administrator can help prevent crashes and launch problems. Updating the game via Battle.net frequently resolves errors and bugs.

    Is it OK to update graphics driver? ›

    You don't need to update your graphics driver if you're not experiencing a graphics-related problem with your computer. Reasons for updating your graphics driver: To resolve graphics-related problems. Examples: visual corruption when playing a new game, Windows gives a graphics driver error.

    Is it free to update graphics driver? ›

    But if you want the best possible performance from your hardware, updating your drivers is essential. Fortunately, updating your drivers is free and easy to do.

    How do I know if my graphics card needs a driver update? ›

    In the search box on the taskbar, enter device manager, then select Device Manager. Select a category to see names of devices, then right-click (or press and hold) the one you'd like to update. Select Search automatically for updated driver software. Select Update Driver.

    How do I make Diablo 4 run better? ›

    1. Update the GPU and network driver. ...
    2. Update the necessary game components. ...
    3. Reduce startup items. ...
    4. Disable battery saving mode. ...
    5. Enable Hardware-accelerated GPU scheduling. ...
    6. Enable Optimizations for Windowed games. ...
    7. Apply the best in-game graphics settings on Diablo 4 ⚙️ ...
    8. Set Max Frame rate.
    2 days ago

    Why is Diablo 4 so laggy? ›

    Diablo 4 lag is the unfortunate result of a poor server connection and high latency, and it has the side effect of rubber banding, random stutters, and occasional disconnections.

    Is Diablo 4 Killing GPU? ›

    Gamers playing the Diablo IV Beta are slowly reporting instances where the game is causing custom NVIDIA GeForce RTX 3080 Ti GPUs to die. Issues reported range from GPUs being bricked during cutscenes, while playing the game and a few more rare instances.

    Why is my PC struggling with games? ›

    This can be caused by overheating, or it can be caused by attempts to conserve battery power. Sudden slowdowns – where the game is running fine and then the frame rate drops quite suddenly – are sometimes caused by these CPU slowdowns.

    What do I do if my game is not loading? ›

    1. Step 1: Update Chrome. Videos and games sometimes need the latest version of Chrome. ...
    2. Step 2: Turn on JavaScript. Some media needs JavaScript. ...
    3. Step 3: Reset your Internet connection. Your Internet network could be causing problems with the video or game. ...
    4. Step 4: Check your cache and cookies.

    Can a bad CPU cause games to crash? ›

    The motherboard, CPU overheating, and poor heat dissipation will cause a crash. The monitor, power supply, and CPU generate a lot of heat during work, so it is very important to maintain good ventilation.

    How do I fix crashing issues? ›

    There are several solutions you can try, or choose the one that works for you:
    1. Fix 1: Reboot Computer. ...
    2. Fix 2: Make Sure CPU Works Properly. ...
    3. Fix 3: Check the Hardware Connection. ...
    4. Fix 4: Boot in Safe Mode. ...
    5. Fix 5: Run System File Checker. ...
    6. Fix 6: Upgrade RAM. ...
    7. Fix 7: Extend C Drive. ...
    8. Fix 8: Update Drivers.
    4 days ago

    Can overheating cause games to crash? ›

    Overheating hardware can cause game lockups, crashes, and performance issues such as low FPS and stuttering.

    Can a RTX 3060 run Diablo 4? ›

    The recommended resolution for the GeForce RTX 3060 graphics card here is 1080p, which it can run Diablo 4 reliably at Ultra resolutions.

    What do I need to run Diablo 4? ›

    Minimum Requirements
    • OS: 64-bit Windows® 10 version 1909 or newer.
    • Processor: Intel® Core i5-2500K or AMD™ FX-8350.
    • Memory: 8 GB RAM.
    • Graphics: NVIDIA® GeForce® GTX 660 or AMD Radeon™ R9 280.
    • DirectX®: Version 12.
    • Storage: SSD with 90 GB available space.
    • Internet: Broadband Connection.

    What do you need to play Diablo 4? ›

    The minimum requirements are:
    • Operating system: 64-bit Windows 10.
    • Processor: Intel Core i5-2500K or AMD FX-8350.
    • Memory: 8GB RAM.
    • Graphics: Nvidia GeForce GTX 660 or AMD Radeon R9 280.
    • Storage: Solid-state drive with 90GB available space.
    4 days ago

    Can a GTX 1070 run Diablo 4? ›

    The Nvidia GTX 1070 was one of the most powerful graphics cards of its era and still performs exceptionally. It can run Diablo 4 at higher settings without any hiccups.


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