When trying to enroll with Zelle®, I received a message saying that I was already enrolled. Why? (2023)

When trying to enroll with Zelle®, I received a message saying that I was already enrolled. Why?

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Your mobile number or email address may already be enrolled with a bank or credit union that offers Zelle®.

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In order to enroll with a different bank or credit union, or in the Zelle® app, your mobile number or email address must be removed from where it was initially enrolled. To do so, contact the customer support team of where you initially enrolled and ask to remove your mobile number or email address. If you aren’t sure where you initially enrolled, contact Zelle® customer support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.

Once completed, you may now enroll that mobile number or email address and start sending and receiving money with Zelle®.

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References

• https://www.zellepay.com/faq/i-sent-money-someone-and-they-never-received-it-what-should-i-do
• https://www.zellepay.com/faq/when-trying-enroll-zelle-i-received-message-saying-i-was-already-enrolled-why